We are a dynamic and innovative platform dedicated to elevating social media presence and engagement. SocialNest specializes in providing customized social media boosting solutions, utilizing cutting-edge strategies and tools to enhance our client's online visibility and audience interaction. Our team is comprised of social media experts who are passionate about driving growth and delivering measurable results. Join us as we continue to push the boundaries of social media marketing and help businesses achieve their digital objectives.
As our DCXM, you will be entrusted with developing innovative strategies to enhance customer experiences and increase conversion rates. You'll lead a dedicated team focused on these objectives, leveraging your analytical acumen and innovative mindset to push the boundaries of what's possible in customer engagement. Your role is critical in our dynamic environment, aimed at elevating our business to greater success and ensuring our digital solutions remain at the forefront of the industry.
Responsibilities & Duties:
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Strategy Creation & Implementation: Craft and implement a comprehensive strategy focused on enhancing the digital customer experience journey. This effort must be translated into a higher purchasing ratio & frequency.
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User Behavior Analysis: Analyze user data from various analytics tools to gain deep insights into customer behavior patterns. Identify drop-off points and areas for potential improvement, and use these insights to inform strategy and actions.
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Conversion Funnel Optimization: Take a hands-on approach to improving each step of the conversion funnel. Aim to create a seamless user experience from landing pages to checkout, directly contributing to an increase in conversion rates.
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Customer Feedback Integration: Serve as the voice of the customer within the organization. Establish and manage effective feedback loops using various methods to gather, analyze, and integrate customer insights into business decisions.
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Split Testing & Experimentation: Lead a rigorous testing program to experiment with different design, messaging, and process flow approaches. Utilize data to drive decisions that optimize conversion rates and improve user experience.
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Team Building and Leadership: Build, lead, and grow an efficient and skilled team focused on improving customer experience, user interface, and conversion optimization. Foster a culture of collaboration, innovation, and continuous learning within the team.
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Cross-Team Collaboration: Collaborate effectively with various teams including technical, marketing, customer support, and others. Ensure cohesive efforts in implementing changes and executing strategies.
Required Skills:
- A data-driven mindset complemented by strong analytical skills
- Proven experience working with SaaS or other digital products
- Advanced understanding of user experience, capable of identifying and rectifying barriers to conversion.
- Proficiency in conducting A/B testing and multivariate testing to empirically validate improvements.
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A deep understanding of user psychology to craft compelling, conversion-optimized user journeys
Qualifications:
- A proven track record of delivering substantial business growth through focused CX initiatives.
- Strong analytical and strategic thinking skills, aimed at achieving significant business outcomes
- Expertise in utilizing a variety of CRO tools and methodologies to drive business success
- Demonstrated ability to work collaboratively across teams, aligning CX strategies with broader business goals.
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Exceptional communication skills, with the ability to articulate complex strategies in a clear, business-friendly manner
Working Conditions:
- Location: Dubai - United Arab Emirates or willing to relocate
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Flexible working hours with a core hours system
Compensation:
- Salary: Competitive salary package
- Bonus: up to 4 additional salaries
- Raise: up to 15% annually
Perks & Benefits:
- Class-A comprehensive health & dental insurance
- Relocation Allowance
- Beyond 30+ days of paid leave in addition to honeymoons, paternity/maternity, and more
- Hybrid 75 working days from anywhere in the world
- Yearly round-trip ticket allowance
- Transportation allowance
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Cafeteria allowance
Perks based on performance:
- Company retreat
- Holiday allowance
- End-of-year break
- Contribution package
